Privacy Policy

Last updated: June 2025

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This Privacy Policy explains how Dry Solution (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website (https://www.drysolution.org/) or request our mitigation and cleaning services. By using our site or services, you agree to the practices described below.

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1. Information We Collect

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a. Information You Provide Directly

• Contact Details: When you request a free estimate or contact us, you provide your name, email, phone number, and address.

• Service Details: You may include details about your property, type of damage, and preferred appointment times.

• Payment Information: If you hire our services, you supply payment details (e.g., credit card number or e-transfer information). We do not store credit card numbers on our servers; payment processing is handled securely by our payment provider.

b. Information Collected Automatically

• Site Usage Data: We collect information about how you use our website (pages visited, time spent, referring site).

• Browser & Device Data: We gather your IP address, browser type, device model, and operating system.

• Cookies & Tracking Technologies: We use cookies and similar tools (e.g., web beacons) to track site performance and user preferences.

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2. How We Use Your Information

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a. Service Delivery

• To schedule and provide mitigation and cleaning services.

• To send appointment reminders, confirmations, and follow-up communications.

b. Communication

• To respond to your inquiries, questions, or requests.

• To provide customer support and updates about your service request.

c. Marketing & Promotions

• With your consent, we may send newsletters, special offers, and promotions via email or SMS.

• You can opt out of marketing messages at any time by following the unsubscribe instructions in our emails or contacting us directly.

d. Site Improvement & Security

• To analyze website traffic, understand user behavior, and improve our site’s performance.

• To detect, prevent, and address technical issues or security threats.

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3. How We Share Your Information

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a. With Service Providers

• We share your information with trusted third-party partners who assist with payment processing, website hosting, email delivery, and appointment scheduling.

• These partners are contractually bound to keep your data secure and use it only for the services they provide to us.

b. Legal Requirements

• We may disclose your information if required by law, court order, or government regulation.

• We also cooperate with law enforcement or regulators when necessary.

c. Business Transfers

• If Dry Solution is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. You will be notified if this happens, and you may have rights to opt out or delete your data under applicable law.

d. With Your Consent

• We may share your data for other purposes if you explicitly agree. For example, you may ask us to share relevant property details with an insurance adjuster.

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4. Cookies & Tracking Technologies

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a. What Are Cookies?

• Cookies are small text files placed on your device when you visit a website. They help remember your preferences and analyze site usage.

b. How We Use Cookies

• Essential Cookies: Necessary for site functionality (e.g., keeping you logged in, remembering form inputs).

• Performance Cookies: Collect anonymous data about how visitors use our site (e.g., pages visited, time spent). This helps us improve our content and layout.

• Advertising Cookies: (If applicable) To show you relevant marketing messages when you visit other sites.

• Managing Cookies: You can set your browser to block or delete cookies, but this may affect site functionality.​

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5. Security of Your Information

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• We take reasonable steps to protect your personal data. Measures include:

• Secure Sockets Layer (SSL) encryption for data in transit.

• Limited access controls on our servers—only authorized personnel can access personal data.

• Regular security audits and software updates.

• However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work diligently to safeguard your information.

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6. Your Rights & Choices

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a. Access & Correction

• You can request a copy of the personal information we hold about you.

• If the data is incomplete or inaccurate, you may ask us to update or correct it.

b. Deletion

• Where local law allows, you may request that we delete your personal data. We will retain only what is necessary for legal or legitimate business purposes (e.g., billing records, dispute resolution).

c. Opting Out of Marketing

• You can opt out of promotional emails or SMS messages by following the unsubscribe link in each message or by contacting us directly at ogarcia@drysolution.org.

d. Do Not Track

• Some browsers enable “Do Not Track.” Our website does not currently respond to Do Not Track signals because there is not yet an accepted standard for how to do so.

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7. Children’s Privacy

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Our services and website are intended for adults (18+). We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us so we can delete it promptly.

 

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8. Third-Party Links

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​Our site may include links to third-party websites. This Privacy Policy does not cover those sites. We encourage you to review their privacy notices before providing personal information.

 

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9. Changes to This Privacy Policy

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We may update this policy to reflect changes in our practices or legal requirements. We will post the new “Last updated” date at the top. If changes are significant, we may notify you via email or a prominent notice on our website.​

 

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10. Contact Us

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If you have questions about this Privacy Policy or your personal data, please contact:​

Dry Solution
Email: ogarcia@drysolution.org
Phone: +1 (647) 248-1211​